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Frequently Asked Questions

How do I order from thelongatelier.com ?

Step 1 : After choosing the color, sleeve length, dress length and body size of the product you like, click the "Add to Cart" button.
If you wish, you can proceed to the next purchasing step or continue selecting the product by selecting the "Complete Order" option.
Step 2 : On the information screen that opens, you must log in. If you are not a member yet, you must create a new account using the "Sign Up" option.
You can also place an order without creating an account. However, we recommend that you create an account so that you can easily create your order, track your shipment, view your previous orders, and define special discount coupons for you.
Step 3 : You must fill in the address information for delivery. You must make sure that your address is complete so that your package reaches you on time.
If your billing address is different from your shipping address, you must log in. If it is the same, you can proceed to the next step by selecting the relevant option.
Step 4 : After filling out all the information on the payment screen completely and correctly, you can complete your payment and create your order.
While reviewing the products, you can use the cart icon in the upper right corner to see or purchase the products you have added to your cart at any time. On the cart page, you can make changes to the products you have added, remove products and/or update product quantities.
How much is the shipping fee?
Free shipping on all orders within Türkiye. We wish you a pleasant shopping experience.