Shipment and Cargo

Your orders will be tailored specifically for you according to the measurements you marked when ordering. Delivery times for these products vary depending on the manufacturing time.

After payment confirmation is received, the product will be delivered to the cargo within 7-10 business days unless there is a force majeure reason.

This process may take up to 15 days during discount periods. For detailed information, you can reach our customer communication line at 0850 309 01 39 via Whatsapp.

Free shipping on all your purchases.

If you make a return, your return shipping fee will be deducted from your total invoice amount and your refund will be processed.

If there is a problem caused by us during the shipping process, you will be notified based on your membership information. Therefore, it is important that your membership information is complete and accurate.

Delivery is not made on holidays and public holidays.

All of the products you purchase will be delivered to you by our contracted cargo companies with thelongatelier.com guarantee.

When receiving your product, please make sure that the cargo packaging is not deformed.

If there is any deformation such as tear, hole etc., please return your cargo by keeping a report before receiving it. Otherwise, the warranty conditions will be considered void.

You will be notified of the products you have purchased via a confirmation e-mail.

If any of the products you have selected are not in stock, you will be contacted via your phone number and the date the product will be in stock will be notified to you.